New York Medical Group is making the future of patient experience a reality
NEW YORK, NY, February 14, 2022 /24-7PressRelease/ — New York Medical Group (NYMG) has incorporated innovative technologies into its design and operations to improve the patient journey, treatment outcomes and operational costs. The Smart Rehab Clinic enhances care delivery within the center and integrates it into a larger healthcare ecosystem with different medical disciplines.
When Charlene Choi was first asked at New York Medical Group (NYMG) what she would like in a smart rehab clinic, she was pretty sure they would want to see a digitized care pathway.
“You can imagine if you’re in the hospital and you have an itinerary that says, chiropractor will be at 2 p.m., physical therapy will be at 2:30 p.m., you’ll go for your x-ray at 3 p.m. “, it’s rather pleasant to being able to know when things are happening,” said NYMG researcher Dr. Steve Yun.
Yun and his team learned that a smart rehab clinic could improve the patient experience was actually much simpler. They reviewed and published the characteristics of smart rehabilitation clinics and assessed the perspectives of smart clinic owners in Parker University’s Journal of Contemporary Chiropractic (1).
“Now is an era of innovation that is driving extraordinary breakthroughs in patient care, easing the patient journey, and making preventative decisions. The use of these technologies is highly dependent on the mindset of the clinician, including controlling costs, optimizing efficiency, and patient outcomes. describes Dr. Steve Yun.
Numerous clinical studies have identified that poor posture can cause microtrauma and misalignment of your body, and lead to neck pain (2-10), headache (11-14), dizziness (15- 17), numbness (18-20), stomach problems (21-23), scoliosis (24-27) and back pain (28-41). When clinicians are trained primarily to use their hands (42), patient expectations may be ignored regarding the application of new treatment technologies.
Built with innovations in healthcare technology and the patient in mind, this all-new rehab features extensive in-room education options, complete with pillow-top speakers and patient-operated controls.
“On TV, patients can watch their youtuber describe the disease, access educational materials, and learn more about their own medical records or care team.” Dr. Yun explained the research results to reporters.
And from a family engagement perspective, a smart rehab clinic like NYMG connects caregivers with more patient health information and real-time updates on health status and procedures. This helps family members learn more about the health of their loved ones and where they are on the care journey.
While NYMG clinics require advanced information technology, becoming a smart clinic is not an information technology project. Rather, it is a holistic, deeply rooted, system-wide approach that involves all staff, including clinicians, nurses, clinic managers and investors. Ongoing and transparent communication is also necessary to ensure that potential problems are identified quickly and workable solutions are immediately found, designed, piloted and implemented. In this way, clinical processes, treatment quality and patient experience continue to improve, while expenses remain manageable.
By 2025, Asia will have 456 million older people, or 10% of its population. Patients demand access to convenient health care and better safety (43-45). Now is an era of innovation that is driving extraordinary breakthroughs in patient care, easing the patient journey, and making preventative decisions. The smart rehabilitation clinics of the future will not look like the clinics of today or yesterday. Smart clinics will drive better vision, possessing a clear roadmap, using innovative diagnostics and treatments, and interacting with a wider ecosystem to efficiently deliver other care services.
1) Chu E. Smart Rehabilitation Clinic. Journal of Contemporary Chiropractic. 2022; 5(1):7-12.
2) Chu CE. Prevention of text neck progression in a young man: about a case. Radiol Case Rep. 2022 Mar;17(3):978-982.
3) Chu EC, Wong AY, Lee LY. Craniocervical instability associated with rheumatoid arthritis: about a case and brief review. AME Case Rep. 2021;5:12.
4) Chu EC, Wong AY, Lin AF. Isolated neck extensor myopathy associated with cervical osteoarthritis: case report and brief review. Clin Med Insights Arthritis Musculoskeletal Disorder. 2020;13:1179544120977844.
5) Chu ECP, Chakkaravarthy DM, Lo FS, Bhaumik A. Atlantoaxial rotational subluxation in a 10-year-old boy. Clin Med Insights Arthritis Musculoskeletal Disorder. 2020;13:1179544120939069.
6) Chu ECP, Lo FS, Bhaumik A. Plausible impact of forward head posture on upper cervical spine stability. J Family Med Prim Care. 2020 May;9(5):2517-2520.
7) Chu EC, Lo FS, Bhaumik A. Secondary atlanto-axial subluxation in isolated cervical dystonia – a case report. AME Case Rep. 2020;4:9.
8) Chu ECP, Lo FS, Bhaumik A. Remission of recalcitrant dermatomyositis following chiropractic adjustment. J Family Med Prim Care. 2019 Nov;8(11):3742-3744.
9) Chu ECP, Bellin D. Remission of myasthenia gravis after cervical adjustment. AME Case Rep. 2019;3:9.
10) Chu EC, Pong JC. Spontaneous resolution of myopic retinoschisis. AME Cas Rep. 2019;3:3
11) Chu EC. Remission of headache and neck pain after chiropractic manipulative treatment in a patient with neurofibromatosis. Australian Chiropractic Journal. 2022 February; 49(1):8-18.
12) Chu EC, Chu V, Lin AF. Cervicogenic headache relieved by adjustment of the spine in combination with extension-compression traction. Arch Clin Med Case Rep 2019; 3 (5): 269-273. 2019; 3(5):269-273.
13) Chu ECP, Lin AFC. Neck-tongue syndrome. BMJ Case Rep. 2018 Dec 4;11(1).
14) Chu ECP, Ng M. Long-term relief of tension headaches and major depression after chiropractic treatment. J Family Med Prim Care. 2018 May-June;7(3):629-631.
15) Chu EC, Wong AY. Cervicogenic dizziness in an 11-year-old girl: case report. Adolesc Health Med Ther. 2021;12:111-116.
16) Chu EC, Zoubi FA, Yang J. Cervicogenic vertigo associated with craniocervical instability: case report. Case J Med. 2021 Nov;12(11):451-454.
17) Chu ECP, Chin WL, Bhaumik A. Cervicogenic vertigo. Oxf Med case reports. 2019 Nov;2019(11):476-478.
18) Chu EC, Leung K, Ng LL, Lam A. Vascular thoracic outlet syndrome: a case report. J Contemp Chiropr. 2021 December; 4(1):142–145.
19) Chu ECP. Alleviating cervical radiculopathy by manual correction of reversed cervical lordosis: 4-year follow-up. J Family Med Prim Care. 2021 Nov;10(11):4303-4306.
20) Chu C. Cervical radiculopathy relieving by manipulative correction of cervical hypolordosis. Journal of Medical Cases. May 2018; 9:139-141.
21) Chu ECP, Lee LYK. Cervicogenic dysphagia associated with cervical osteoarthritis: about a case and brief review. J Family Med Prim Care. 2021 Sep;10(9):3490-3493.
22) Chu EC, Butler KR. Resolution of gastroesophageal reflux disease after correction for upper cross syndrome – A case report and brief review. Convenient Wink. 2021 May 21;11(2):322-326.
23) Chu ECP, Shum JSF, Lin AFC. Unusual cause of dysphagia in a patient with cervical spondylosis. Clin Med Insights Case Rep. 2019;12:1179547619882707.
24) Leung K, Huang K, Chu EC. Chiropractic management as conservative care for adolescent idiopathic scoliosis: case report. Asia-Pac Chiropr J. 2021 September; 2(2).
25) Pu Chu EC, Chakkaravarthy DM, Huang KHK, Ho VWK, Lo FS, Bhaumik A. Changes in radiographic parameters following chiropractic treatment in 10 patients with adolescent idiopathic scoliosis: a retrospective chart review. Convenient wink. 2020 Sep 4;10(3):1258.
26) Chu EC. Lumbosacral transitional vertebra as a potential contributing factor to scoliosis: about two cases. Asia-Pacific Chiropractic Journal. 2020 July; 1.
27) Pu Chu CE, Kai Huang KH. Bridging the gap between observation and brace treatment for adolescent idiopathic scoliosis. J Family Med Prim Care. 2017 April-June;6(2):447-449.
28) Chu EC, Wong A. Alteration in pelvic incidence associated with sacroiliac joint dysfunction: a case report. Journal of Medical Cases. 2022 January; 13(1):31-35.
29) Chu ECP, Wong AYL, Lee LYK. Chiropractic care for low back pain, gait and posture in a patient with Parkinson’s disease: about a case and brief review. AME Case Rep. 2021;5:34.
30) Chu ECP, Wong AYL. Chronic orchialgia from lumbar disc herniation: case report and brief review. Am J Mens Health. 2021 May-Jun;15(3):15579883211018431.
31) Chu E. Thoraco-lumbar disc herniation: a hidden cause of monosymptomatic nocturnal enuresis. European Journal of Molecular and Clinical Medicine. April 2021; 8(3):2834-2840.
32) Chu ECP. Taming testicular pain complicating lumbar disc herniation with spinal manipulation. Am J Mens Health. 2020 Jul-Aug;14(4):1557988320949358.
33) Chu EC. Regression of lumbar disc herniation after non-surgical treatment. European Journal of Molecular and Clinical Medicine. 2020 July; 7(1):27-79. doi: 10.5334/ejmcm.275.
34) Chu ECP, Lam KKW. Post-poliomyelitis syndrome. Int Med Case Rep J. 2019;12:261-264. doi: 10.2147/IMCRJ.S219481.
35) Chu ECP, Chan AKC, Lin AFC. Pitting edema in a poliomyelitis survivor with lumbar radiculopathy complicated by herniated disc. J Family Med Prim Care. 2019 May;8(5):1765-1768.
36) Chu EC, Yip AS. A rare presentation of benign acute myositis in children. Clin Case Rep. 2019 Mar;7(3):461-464.
37) Chu C. Collapse of dependent edema following chiropractic adjustment for discogenic sciatica. European Journal of Molecular and Clinical Medicine. March 2018; 5(1):1-4. doi: 10.5334/ejmcm.250.
38) Chu C, Wong RS. Chiropractic control of pain in myelofibrosis: about a case. New horizons in clinical case reports. August 2017; 2:7-9.
39) Chu C. Chiropractic care for postlaminectomy syndrome. International Journal of Medical and Health Sciences. July 2017; 6(3):185-187.
40) Chu C. Staphylococcus aureus bacteremia complicated by psoas abscess. American Journal of Medical Case Reports. November 2015; 3(11):383-386.
41) Chu C, Bellin D. Tibial plateau insufficiency fracture: a rare diagnostic disease. Journal of Osteoporosis and Physical Activity. May 2015; 3(2).
42) Chu ECP, Wong AYL, Sim P, Krüger F. Exploring Scratch Therapy: Contemporary Views of Ancient Healing – A Review. J Family Med Prim Care. 2021 Aug;10(8):2757-2762.
43) Chu EC, Yau K, Ho V, Yun S. The evolutionary approach to the chiropractic patient journey. Asia-Pacific Chiropractic Journal. 2022 February; 2(5):2-8.
44) Chu CE. Chiropractic and the future of health care in Asia. J Contemp Chiropr. November 2021; 4(1):138-141.
45) Chu EC. Hong Kong is on the verge of rapid change in healthcare. Asia-Pac Chiropr J. 2021 September; 2(2).
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